1. Are you insured?
Yes.
2. Do you guarantee your work?
I offer a 100% money-back guarantee. If you are not thrilled with your service, I will rush back to your location at no charge and no obligation. If you are still unimpressed, I will issue a 100% refund upon request.
3. How safe and “green” are your cleaning methods?
We use only the highest quality, safest cleaning solutions on the market.
4. How did I get the ugly black lines around the edge of my carpets?
I see a lot of Raleigh homes with these dark lines on the carpet. This is called filtration soiling, because it comes from air passing through the carpet as the HVAC system is pulling it through the crack below the baseboard. As the air passes through the carpet, this microscopic soiling is deposited. By the time there is enough soiling to be visible, a considerable amount of filtration soiling has occurred.
This type of soiling is difficult to remove, because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet. Can it be removed? Sometimes. With the right chemicals, time and effort, reasonable results can sometimes be achieved. To help prevent filtration soiling, change your air filters frequently and vacuum the edges of your carpet with the vacuum hose.
The Ultimate Clean costs more than I want to spend. Will the Deep Clean or the Basic Clean get my carpet clean? I make my recommendation based on the condition of your carpet, but you can still decide based on your needs. The good news is that the Deep Clean gives you about 95% of the cleaning of the Ultimate Clean but at 70% of the cost. The Deep Clean does not include furniture moving, fan drying, individual spot cleaning, and carpet grooming. The Basic Clean is the equivalent of the cleaning most steam cleaners offer.
5. What process do you use to clean carpets?
I use only the Hot Water Extraction method for residential cleaning. I perform “dry cleaning” for some commercial applications, but in my opinion it is inappropriate for anything more than a maintenance cleaning.
6. How long does the carpet take to dry?
The time varies with the weather, but it’s normal for carpets to be dry about four hours after cleaning. If you’re going to be in the house during that time, I’ll provide you with shoe covers so that you can move about your house as you normally would.
7. Should I put off cleaning for as long as possible?
No. Foot traffic, along with dry soil in the carpet, will cause wear in the carpet fibers. Carpet wear is something that no amount of cleaning can restore. To ensure a long, healthy life for your carpet, you should clean it once a year.
8. Should I have my carpet dry cleaned or steam cleaned?
Most major carpet manufacturers recommend truck-mounted hot water extraction. Hot-water extraction done properly removes more soil and spots than dry cleaning.
9. Does your cleaning process soak the backing of the carpet?
No. When hot water extraction is properly performed, moisture does not penetrate the backing of the carpet. With my powerful truck-mounted equipment, your carpet will be thoroughly rinsed. But when I leave it will only be damp to the touch, and it will be completely dry a few hours later.
10. Can you remove pet stains and pet odors?
Pet ownership adds to the challenge of maintaining a clean and healthy home. I can help you meet those challenges. Pet odor is a very common problem. The solution depends on the extent of the problem. I will help find the solution that works best for you. The difficulty with pet odor is that it can be much deeper than it appears. Pet urine can easily soak through the backing of the carpet into the padding. In more severe cases, the urine can penetrate into the sub-floor beneath the padding. This extent of penetration creates a problem that is multi-layered.The urine also provides for the growth of bacteria. This also contributes to worsening the odor problem and can contribute to permanent color loss of the carpet fiber. To eliminate the problem, the urine must be removed or neutralized from each of the affected layers. If the contamination is limited only to the face yarn of the carpet, the cleaning itself may effectively remove the odor. In more severe cases, a urine neutralizer may be applied.
In the worst cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, however, cannot guarantee complete removal of the odor. If pet odor is left untreated for a long time, it can become absorbed in many of the porous materials in your home. Draperies, sheet rock, upholstered furniture, base-boards, even the concrete foundation are just a few of the materials that can absorb these odors.
I offer a range of solutions to help you with your pet odor problems. In the long run, the best solution may be more a matter of proper maintenance to control it than total elimination. After all, we love our pets and want to keep them part of our family.
