Frequently Asked Questions

Are you insured?


Do you guarantee your work?

I offer a 100% money-back guarantee. If you are not thrilled with your service experience, I will rush back to your location at no charge and no obligation. If you are still unimpressed, I will issue a 100% refund upon request.

How safe and "green" are your cleaning methods?

We use only the highest quality, safest cleaning solutions on the market.

How did I get these ugly black lines around the edge of my carpets?

I see a lot of Reeder homes with these dark lines on the carpet. This is called filtration soiling because it comes from air passing through the carpet as t he HVAC system is pulling it through the crack below the baseboard. As the air passes through the carpet, this microscopic soiling is deposited. By the time there is enough soiling to be visible, a considerable amount of filtration soiling has occurred.

This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet. Can it be removed? Sometimes. With the right chemicals, time and effort, reasonable results can sometimes be achieved. To help prevent filtration soiling, change your air filters frequently and vacuum the edges of your carpet with the vacuum hose.

The Ultimate Clean costs more than I want to spend; will the Deep Clean or the Basic Clean get my carpet clean?

I will make my recommendation based on the condition of your carpet, but you will decide based on your needs. The good news is that the Deep Clean gives you about 95% of the cleaning of the Ultimate Clean but at 70% of the cost. Missing from the Deep Clean are furniture moving, fan drying, individual spot cleaning, and carpet grooming. The Basic Clean is the equivalent of the cleaning that most steam cleaners offer.

What Process do you use to clean carpet?

I use only the Hot Water Extraction method for residential cleaning. I will perform "dry cleaning" for some commercial applications, but in my opinion it is inappropriate for anything more than a maintenance clean.

How long does the carpet take to dry?

This varies with the weather, but it is normal for carpets to be dry about four hours after cleaning. If you are going to be in the house during that time, I will provide you with shoe covers so that you can move about your house as you normally would.

Should I put off cleaning for as long as possible?

No. Foot traffic, along with dry soil in the carpet, will cause wear in the carpet fibers. Carpet wear is something that no amount of cleaning can restore. To ensure a long, healthy life for your carpet, you should clean it once a year.

Should I have my carpet dry cleaned or steam cleaned?

Most major carpet manufacturers recommend truck-mounted hot water extraction. Hot-water extraction done properly removes soil and spots than dry cleaning.

Does your cleaning process soak the backing of the carpet?

No. When hot water extraction is properly performed, moisture does not penetrate the backing of the carpet. With my powerful truck-mounted equipment, your carpet will thoroughly rinsed, but when I leave it will only be damp to the touch, and will be completely dry a few hours later.

Can you remove pet stains and pet odors?

Pet odor is a very common problem! I can help you with that. The solution depends on the extent of the problem. I will help find the solution that works best for you
The problem with pet odor is that it can be much deeper than it first appears. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered.
The urine also provides for the growth of bacteria. This, in turn, contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber.
To eliminate this problem, the urine must be removed or neutralized from each of the affected layers. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied.
In the worst cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, however, cannot guarantee complete removal of the odor. If pet odor is left untreated for a long time, it can become absorbed into many of the porous materials in your home. Draperies, sheet rock, upholstered furniture, base-boards, even the concrete foundation are just a few of the materials that can absorb these odors.
I offer a range of solutions to help you with your pet odor problems. In the long run, however, it may be more a matter of proper maintenance instead of total elimination. After all, we love our pets and want to keep them a part of our family. Pet ownership adds to the challenge of maintaining a clean and healthy home. I can help you meet those challenges.